Returns, Refunds & Consumer Guarantees Policy
We comply with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Faulty or Damaged Products
Where products are faulty, damaged, not fit for purpose, or fail to meet statutory guarantees, customers may be entitled to a repair, replacement, or refund as provided under New Zealand law.
No Change of Mind Returns
We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, finding a cheaper price elsewhere, or no longer requiring the product.
Nothing in this policy limits consumer rights under applicable legislation.
